Rewarding Contact blog
Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…
We’ve got thoughts to share, so get reading!
Rewarding Contact blog
Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…
We’ve got thoughts to share, so get reading!
Mat’s FS Five – 3rd August 2020
RBS Group changes its name I doubt you missed this one but, as of 22nd July, RBS Group Plc officially changed its name to NatWest Group plc. With NatWest accounting for 80% of the group’s customer base, it’s a practical move that makes sense. Survey reveals how FS businesses [...]
Mat’s FS Five – 21st July 2020
Delusions of digital transformation – what does it take to fully transform? In a recent Forbes article, Fintech expert, Ron Shevlin, shared concerns over Banking’s ‘Delusions of Digital Transformation’. Shevlin breaks down what digital transformation really looks like and argues that it takes more than reductions in branch usage, [...]
Mat’s FS Five – 6th July 2020
What would you do, if you were building a bank from scratch? It’s likely you’re already avid readers of Chris Skinner’s ‘The Finanser’ blog. But if you have been living on the moon you may have somehow missed his weekly insights. In one of his recent blogs he asked [...]
Mat’s FS Five – 22nd June 2020
If Financial Services (with a healthy side of tech) is your thing, then you’re probably interested in the same kind of news as me. Part of my job is to keep up to date with everything going on in the industry, so every 2 weeks, I’ll share five things that [...]
Personalisation – is financial services flagging behind?
When I first sat down to write this blog, the world was very different to where we find ourselves today. Nevertheless, the need for personalised customer journeys seems just as important in times like these, as consumers demand customer experiences based on an understanding and empathy of what they [...]
ContactPartners’ response to COVID-19
Our hearts go out to the many people and businesses that have been affected by this unprecedented event. We are closely monitoring the fast-moving novel coronavirus (COVID-19) developments and guidance from the leading government and health authorities to ensure we are taking the right actions to protect our clients and [...]