Rewarding Contact blog
Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…
We’ve got thoughts to share, so get reading!
Rewarding Contact blog
Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…
We’ve got thoughts to share, so get reading!
Davies continues investment in specialist technology with acquisition of ContactPartners
LONDON, UK – 15 September 2020 – Davies, the leading specialist professional services and technology business, today announces the acquisition of ContactPartners, the specialist cloud application provider, delivering bespoke customer contact technologies for the insurance, banking and wider financial services markets. Based in Oxford, UK, ContactPartners manages more than 10m [...]
Personalisation – is financial services flagging behind?
When I first sat down to write this blog, the world was very different to where we find ourselves today. Nevertheless, the need for personalised customer journeys seems just as important in times like these, as consumers demand customer experiences based on an understanding and empathy of what they [...]
ContactPartners’ response to COVID-19
Our hearts go out to the many people and businesses that have been affected by this unprecedented event. We are closely monitoring the fast-moving novel coronavirus (COVID-19) developments and guidance from the leading government and health authorities to ensure we are taking the right actions to protect our clients and [...]
How to avoid your cloud migration going south
‘Cloud Migration’ is a phrase that can scare even the bravest of today’s businesses, but it doesn’t have to be quite so scary. Last year, ContactPartners successfully migrated all its applications from a conventional data centre into AWS (Amazon Web Services) and here we share some of the useful [...]
Touchpoints in transition
“Digital transformation” is no longer whispered in boardrooms across the financial services sector – it’s in full flow. The critical objective of transformation is to make customers happy through best-in-class services and innovation at every touchpoint. As a consequence of expectations set by the likes of Amazon and PayPal, [...]
Banking in the cloud – what’s going on?
Things are changing fast in banking. This is not news. In parallel, we see rapid technology change. No news there either. The interaction of these two changing spheres provides a fascinating spectacle of transformation and evolution, what you might call an inelegant ballet of change. Fintech and challenger banks are [...]
