Rewarding Contact blog
Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…
We’ve got thoughts to share, so get reading!
Rewarding Contact blog
Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…
We’ve got thoughts to share, so get reading!
Touchpoints in transition
“Digital transformation” is no longer whispered in boardrooms across the financial services sector – it’s in full flow. The critical objective of transformation is to make customers happy through best-in-class services and innovation at every touchpoint. As a consequence of expectations set by the likes of Amazon and PayPal, [...]
Banking in the cloud – what’s going on?
Things are changing fast in banking. This is not news. In parallel, we see rapid technology change. No news there either. The interaction of these two changing spheres provides a fascinating spectacle of transformation and evolution, what you might call an inelegant ballet of change. Fintech and challenger banks are [...]
Why banking being our thing is a good thing
We’ve been creating tailored customer contact solutions for the UK retail banking industry since 2002. It’s one of our key market areas and as a result we are pretty clued up on how it works. But it’s a tricky industry to navigate, putting us through our paces at times [...]
ContactPartners to share customer behaviour expertise at ‘The Future of Retail Banking’
ContactPartners is delighted to announce it will be presenting at this month's The Future of Retail Banking event in London. Director and Co-founder, Russell Hopcraft, is among fellow experts tackling the 'considering changing customer behaviours' session on day two, with his presentation on 'Influencing customer behaviour, one step at a time'. Furthermore, [...]