Rewarding Contact blog
Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…
We’ve got thoughts to share, so get reading!
Rewarding Contact blog
Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…
We’ve got thoughts to share, so get reading!
Personalisation – is financial services flagging behind?
When I first sat down to write this blog, the world was very different to where we find ourselves today. Nevertheless, the need for personalised customer journeys seems just as important in times like these, as consumers demand customer experiences based on an understanding and empathy of what they [...]
ContactPartners’ response to COVID-19
Our hearts go out to the many people and businesses that have been affected by this unprecedented event. We are closely monitoring the fast-moving novel coronavirus (COVID-19) developments and guidance from the leading government and health authorities to ensure we are taking the right actions to protect our clients and [...]
We’re looking for an awesome Business Analyst to join our team
We’re looking for a Business Analyst to join ContactPartners and support the team to develop transformational software solutions for professional services, particularly large financial institutions. As our Business Analyst, you will produce detailed requirements documentation that will drive the design, development and test phases of projects that deliver solutions to [...]
How to avoid your cloud migration going south
‘Cloud Migration’ is a phrase that can scare even the bravest of today’s businesses, but it doesn’t have to be quite so scary. Last year, ContactPartners successfully migrated all its applications from a conventional data centre into AWS (Amazon Web Services) and here we share some of the useful [...]
Touchpoints in transition
“Digital transformation” is no longer whispered in boardrooms across the financial services sector – it’s in full flow. The critical objective of transformation is to make customers happy through best-in-class services and innovation at every touchpoint. As a consequence of expectations set by the likes of Amazon and PayPal, [...]
Banking in the cloud – what’s going on?
Things are changing fast in banking. This is not news. In parallel, we see rapid technology change. No news there either. The interaction of these two changing spheres provides a fascinating spectacle of transformation and evolution, what you might call an inelegant ballet of change. Fintech and challenger banks are [...]