Rewarding Contact blog2018-11-29T14:43:53+00:00

Rewarding Contact blog

Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…

We’ve got thoughts to share, so get reading!

Rewarding Contact blog

Whether it’s emerging tech, industry changes or ideas on
how to delight your customers…

We’ve got thoughts to share, so get reading!

308, 2020

Mat’s FS Five – 3rd August 2020

By |August 3rd, 2020|Categories: Blog|Tags: , , , , , , , , , , |

RBS Group changes its name I doubt you missed this one but, as of 22nd July, RBS Group Plc officially changed its name to NatWest Group plc. With NatWest accounting for 80% of the group’s customer base, it’s a practical move that makes sense. Survey reveals how FS businesses [...]

2107, 2020

Mat’s FS Five – 21st July 2020

By |July 21st, 2020|Categories: Blog|Tags: , , , , , , , , , , , , , , , , , , , , , , , |

Delusions of digital transformation – what does it take to fully transform? In a recent Forbes article, Fintech expert, Ron Shevlin, shared concerns over Banking’s ‘Delusions of Digital Transformation’. Shevlin breaks down what digital transformation really looks like and argues that it takes more than reductions in branch usage, [...]

607, 2020

Mat’s FS Five – 6th July 2020

By |July 6th, 2020|Categories: Blog|Tags: , , , , , , , , , , , , , , , , , , , , , , |

What would you do, if you were building a bank from scratch? It’s likely you’re already avid readers of Chris Skinner’s ‘The Finanser’ blog. But if you have been living on the moon you may have somehow missed his weekly insights. In one of his recent blogs he asked [...]

2105, 2020

Personalisation – is financial services flagging behind?

By |May 21st, 2020|Categories: Blog|Tags: , , , , , , , , , , |

When I first sat down to write this blog, the world was very different to where we find ourselves today. Nevertheless, the need for personalised customer journeys seems just as important in times like these, as consumers demand customer experiences based on an understanding and empathy of what they [...]

1703, 2020

ContactPartners’ response to COVID-19

By |March 17th, 2020|Categories: Blog, ContactPartners news|Tags: , , , , |

Our hearts go out to the many people and businesses that have been affected by this unprecedented event. We are closely monitoring the fast-moving novel coronavirus (COVID-19) developments and guidance from the leading government and health authorities to ensure we are taking the right actions to protect our clients and [...]

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Ready to say hello?

hello@contactpartners.com

+44 (0)333 123 2580

Say hello >

Over the years we’ve
helped 170 leading
brands improve
customer contact

All case studies >

“The most easy to
deal with people ever”

– Business Analyst, Major
High Street Bank

Meet our people >