Russ teamed up with Paul Harvey to co-found ContactPartners (formerly ClickToCall.com) back in 1999. They had one goal in mind – help businesses create rewarding customer contact.
Super-networker and inquisitive thinker, Russ has responsibility for strategic direction and partnerships. With a bit of a thing for tech, he is closely involved in all aspects of ContactPartners’ offerings and client engagements.
It’s no surprise that as natural problem solver, Russ started out as an engineer, heavily involved in some of the biggest changes the communications landscape has seen: from a monopolised system where British Telecom were the only supplier, through huge leaps in the variety and diversity of tech available spanning home equipment, fax, office phone systems and of course the advent of mobile phones and later VoIP; from centralised to cloud-based; from proprietary to open and to the point where almost everything is software. Or to quote one partner… “where you can change the world from a text editor”!
In previous senior technically-driven sales positions, his achievements included the successful launch and management of some of the UK’s earliest call centre operations, such as pan-European technical support centres for Symantec and 3Com. Russ was also head-hunted into a role as Development Director for a US-based NASDAQ-quoted telecoms billing solutions company where he bridged the gap between client & market demands and the in-house development team; a focus that soon saw him advising senior management on the future direction of the company. And yes, a lot of flying too!
A lover of fine wines and iconic cars, Russ has also been a professional drummer and performed a ‘nut and bolt’ rebuild of a light aircraft (a Luscombe Silvaire) – so he is a little bit of a chameleon.
Every ContactPartners team member has their own unique mobius (that’s what we call our logo). For his mobius, Russ chose to use an image of Antelope Canyon because: “It’s another example of how amazingly beautiful our world is (and because Paul beat me to the Northern Lights!)”.