Russell Hopcraft2018-11-29T14:40:08+00:00

Russell Hopcraft

Founding Director

Russell Hopcraft

Founding Director

About Russ

Russ teamed up with Paul Harvey to co-found ContactPartners (formerly ClickToCall.com) back in 1999. They had one goal in mind – help businesses create rewarding customer contact.

Super-networker and inquisitive thinker, Russ has responsibility for strategic direction and partnerships. With a bit of a thing for tech, he is closely involved in all aspects of ContactPartners’ offerings and client engagements.

It’s no surprise that as natural problem solver, Russ started out as an engineer, heavily involved in some of the biggest changes the communications landscape has seen: from a monopolised system where British Telecom were the only supplier, through huge leaps in the variety and diversity of tech available spanning home equipment, fax, office phone systems and of course the advent of mobile phones and later VoIP; from centralised to cloud-based; from proprietary to open and to the point where almost everything is software. Or to quote one partner… “where you can change the world from a text editor”!

In previous senior technically-driven sales positions, his achievements included the successful launch and management of some of the UK’s earliest call centre operations, such as pan-European technical support centres for Symantec and 3Com. Russ was also head-hunted into a role as Development Director for a US-based NASDAQ-quoted telecoms billing solutions company where he bridged the gap between client & market demands and the in-house development team; a focus that soon saw him advising senior management on the future direction of the company. And yes, a lot of flying too!

A lover of fine wines and iconic cars, Russ has also been a professional drummer and performed a ‘nut and bolt’ rebuild of a light aircraft (a Luscombe Silvaire) – so he is a little bit of a chameleon.

Every ContactPartners team member has their own unique mobius (that’s what we call our logo). For his mobius, Russ chose to use an image of Antelope Canyon because: “It’s another example of how amazingly beautiful our world is (and because Paul beat me to the Northern Lights!)”.

We asked Russ:

If you could travel anywhere, where would you go and why?

Space! I’m somewhere on the Virgin Galactic list (not near the top of course) and have thought about taking a jet fighter trip to 70,000ft (the edge of space). I think it would be both life-changing and humbling to see our fragile planet from (almost) outside it as well as giving you the “we are all in this together” perspective.

If you could only take one album, one book and one food to a desert island, what would you choose?

  • One album? Not possible. I once had a car with a cassette of The Beatles album Revolver stuck in it. I listened to that so many times on a road trip to Italy I was sick of it by the end of it. How about one of my Spotify playlists instead?
  • Book – easy: Hitch Hikers Guide to the Galaxy (a trilogy in five parts). I could read that over and over and still love it.
  • Food? Well, as this is a desert island, how about “fish” (is that cheating)? So many varieties, so many ways to cook it and really healthy too.

Name your top three dinner party guests, dead or alive.

  • Douglas Adams (author of HHGttG, or H2G2)
  • Elon Musk
  • My wife

About Russ

Russ teamed up with Paul Harvey to co-found ContactPartners (formerly ClickToCall.com) back in 1999. They had one goal in mind – help businesses create rewarding customer contact.

Super-networker and inquisitive thinker, Russ has responsibility for strategic direction and partnerships. With a bit of a thing for tech, he is closely involved in all aspects of ContactPartners’ offerings and client engagements.

It’s no surprise that as natural problem solver, Russ started out as an engineer, heavily involved in some of the biggest changes the communications landscape has seen: from a monopolised system where British Telecom were the only supplier, through huge leaps in the variety and diversity of tech available spanning home equipment, fax, office phone systems and of course the advent of mobile phones and later VoIP; from centralised to cloud-based; from proprietary to open and to the point where almost everything is software. Or to quote one partner… “where you can change the world from a text editor”!

In previous senior technically-driven sales positions, his achievements included the successful launch and management of some of the UK’s earliest call centre operations, such as pan-European technical support centres for Symantec and 3Com. Russ was also head-hunted into a role as Development Director for a US-based NASDAQ-quoted telecoms billing solutions company where he bridged the gap between client & market demands and the in-house development team; a focus that soon saw him advising senior management on the future direction of the company. And yes, a lot of flying too!

A lover of fine wines and iconic cars, Russ has also been a professional drummer and performed a ‘nut and bolt’ rebuild of a light aircraft (a Luscombe Silvaire) – so he is a little bit of a chameleon.

Every ContactPartners team member has their own unique mobius (that’s what we call our logo). For his mobius, Russ chose to use an image of Antelope Canyon because: “It’s another example of how amazingly beautiful our world is (and because Paul beat me to the Northern Lights!)”.

We asked Russ:

If you could travel anywhere, where would you go and why?

Space! I’m somewhere on the Virgin Galactic list (not near the top of course) and have thought about taking a jet fighter trip to 70,000ft (the edge of space). I think it would be both life-changing and humbling to see our fragile planet from (almost) outside it as well as giving you the “we are all in this together” perspective.

If you could only take one album, one book and one food to a desert island, what would you choose?

  • One album? Not possible. I once had a car with a cassette of The Beatles album Revolver stuck in it. I listened to that so many times on a road trip to Italy I was sick of it by the end of it. How about one of my Spotify playlists instead?
  • Book – easy: Hitch Hikers Guide to the Galaxy (a trilogy in five parts). I could read that over and over and still love it.
  • Food? Well, as this is a desert island, how about “fish” (is that cheating)? So many varieties, so many ways to cook it and really healthy too.

Name your top three dinner party guests, dead or alive.

  • Douglas Adams (author of HHGttG, or H2G2)
  • Elon Musk
  • My wife

Ready to say hello?

hello@contactpartners.com

+44 (0)333 123 2580

Say hello >

Personalised service
for bank customers
in just six months

Case study >

Emerging tech,
industry changes and
how to delight customers

Blog >

Ready to say hello?

hello@contactpartners.com

+44 (0)333 123 2580

Say hello >

Personalised service
for bank customers
in just six months

Case study >

Emerging tech,
industry changes and
how to delight customers

Blog >