Half of UK FS workers want to work from home after Covid

Like me, you may not be surprised to hear that 1 in 2 FS workers want to continue to work from home for at least part of the week once the pandemic passes – that, and other insightful stats, have been published in a new report by KPMG and the Financial Services Skills Commission.

FSB creates cyber incident toolkit for FS businesses

The Financial Stability Board (FSB) has published a toolkit to help Financial Services businesses better manage cyber incidents. Such incidents pose even more of a threat at the moment in light of remote working due to the pandemic, so it’s great to have something that supports authorities and organisations with their cyber incident response and recovery.

Google Cloud launches its first tool dedicated for the mortgage industry

Google Cloud has launched Lending DocAI – a tool to help mortgage companies speed up the process of evaluating a borrower’s income and asset documents, using super clever machine learning models to automate routine document reviews.

The broken promises of ‘cloud native omnichannel’

“Mobile isn’t another channel to add to the digital stack. It’s a single modality that consolidates the entire stack in the palm of your hand” – No Jitter’s Baker Johnson discusses Gen Z’s need for contextual, conversational CX and asks why our collective brand experiences are still so fragmented?

Masterclass video series for a touch of inspiration

I’ve only just discovered The Banker’s Masterclass videos *hangs head in shame*. The series is home to interviews with senior leaders across Financial Services and you can easily get lost down a rabbit hole while exploring. I recently watched Citi’s Sandra Peterson discuss the main challenges for client service during the pandemic, as well as how the bank is maintaining employee morale and upskilling its workforce.

Mat Paixao

Commercial Director