How it’s done2018-11-29T14:28:57+00:00

How it’s done

With decades of experience, intense
research and a properly collaborative
process, we help businesses nurture sticky,
long-term customer relationships.

How it’s done

With decades of experience, intense research and a properly collaborative process, we help businesses nurture sticky, long-term customer relationships.

Behind every ContactPartners solution is a team of
experienced, talented, and passionate people.

Meet some of the team

Behind every ContactPartners solution is a team of experienced, talented, and passionate people.

Meet some of the team

How we work

Every project is different, but the journey looks like this.

How we work

Every project is different, but the journey looks like this.

Retail bank high net worth case study

1. Listen and learn

Our first job is to understand your business, your customer relationships, and the outcomes you’re looking for, alongside your broader business strategy and goals. Next, we’ll likely look at how your customer contact tools and processes are helping you reach those goals. We’ll suggest a way forward – and our advice won’t cost you a penny.

2. Develop the strategy

We’ll then use what we’ve learned about you and your customers, as well as your employees’ feedback and ideas, together with our broad experience and technical ‘know how’, to make pragmatic, credible suggestions for improvements. We might recommend something ‘off the shelf’ (from us or a partner), or perhaps customise something just for you. Whatever we suggest, it will be designed to achieve the best business outcomes whilst keeping existing investments, cost and risk firmly in check.

3. Measure twice, cut once

Your customer relationships are absolutely vital, and changes that affect their experience shouldn’t be made lightly. That’s why we’ll often build a prototype, provide a proof of concept, or run a pilot to enable stakeholders to be comfortable with the eventual solution before full roll out. We’ll be careful to minimise your initial outlay and always be upfront about costs as things progress. Wherever appropriate, we’ll also provide access to reference clients for even more peace of mind.

4. Onwards!

Once you’re happy with the way forward and the performance of any ‘proof of concept’ we’ll get together to agree objectives, success criteria, key deliverables, costs, and timeframes. Throughout the project we’ll do everything we can to make sure you enjoy working with us and together we create something of real value to you and your customers.

Rewarding Contact blog
Rewarding Contact blog

5. It’s an iterative thing

The solution’s working perfectly and we’re all getting on like a house on fire – but this is only the beginning. From here on we will work closely with you to keep testing, iterating and improving your solution – we’re agile but we won’t change anything without agreement from you. Along with that, we’ll keep you up to date with new tech and ways of working, so you’re always ahead of the game.

Investing in you

Your customers are your highest priority and your ROI is ours. We spec solutions that pay for themselves fast, and we like to understand the value equation before we bill for anything. We invest our time and expertise in the continual pursuit of your best business outcomes.

Retail bank high net worth case study

1. Listen and learn

Our first job is to understand your business, your customer relationships, and the outcomes you’re looking for, alongside your broader business strategy and goals. Next, we’ll likely look at how your customer contact tools and processes are helping you reach those goals. We’ll suggest a way forward – and our advice won’t cost you a penny.

2. Develop the strategy

We’ll then use what we’ve learned about you and your customers, as well as your employees’ feedback and ideas, together with our broad experience and technical ‘know how’, to make pragmatic, credible suggestions for improvements. We might recommend something ‘off the shelf’ (from us or a partner), or perhaps customise something just for you. Whatever we suggest, it will be designed to achieve the best business outcomes whilst keeping existing investments, cost and risk firmly in check.

Rewarding Contact blog

3. Measure twice, cut once

Your customer relationships are absolutely vital, and changes that affect their experience shouldn’t be made lightly. That’s why we’ll often build a prototype, provide a proof of concept, or run a pilot to enable stakeholders to be comfortable with the eventual solution before full roll out. We’ll be careful to minimise your initial outlay and always be upfront about costs as things progress. Wherever appropriate, we’ll also provide access to reference clients for even more peace of mind.

4. Onwards!

Once you’re happy with the way forward and the performance of any ‘proof of concept’ we’ll get together to agree objectives, success criteria, key deliverables, costs, and timeframes. Throughout the project we’ll do everything we can to make sure you enjoy working with us and together we create something of real value to you and your customers.

Rewarding Contact blog

5. It’s an iterative thing

The solution’s working perfectly and we’re all getting on like a house on fire – but this is only the beginning. From here on we will work closely with you to keep testing, iterating and improving your solution – we’re agile but we won’t change anything without agreement from you. Along with that, we’ll keep you up to date with new tech and ways of working, so you’re always ahead of the game.

Investing in you

Your customers are your highest priority and your ROI is ours. We spec solutions that pay for themselves fast, and we like to understand the value equation before we bill for anything. We invest our time and expertise in the continual pursuit of your best business outcomes.

Truly rewarding contact

Contact counts

The contact in ContactPartners means anything – absolutely anything – that involves crossing the boundary between your business and your customers. From operator support to back-end analytics, and everything in between.

Strategic plans

There’s plenty of strategic rewards up for grabs with better customer contact.

Higher revenues

Creating the right connections with your customers and finding ways in which you can help them usually means the money will follow.

Lower costs

We’ve seen time and time again how efficient systems save everyone’s time, reduce errors, and minimise follow up actions.

Better customer experience

Happy customers are loyal customers and that means they’ll stay longer, buy more and improve your NPS in the process.

All this adds up to the ultimate strategic reward: longer-lasting relationships with happier,
more engaged customers. We think of it as boosting customer love.

Truly rewarding contact

Contact counts

The contact in ContactPartners means anything – absolutely anything – that involves crossing the boundary between your business and your customers. From operator support to back-end analytics, and everything in between.

Strategic plans

There’s plenty of strategic rewards up for grabs with better customer contact.

Higher revenues

Creating the right connections with your customers and finding ways in which you can help them usually means the money will follow.

Lower costs

We’ve seen time and time again how efficient systems save everyone’s time, reduce errors, and minimise follow up actions.

Better customer experience

Happy customers are loyal customers and that means they’ll stay longer, buy more and improve your NPS in the process.

All this adds up to the ultimate strategic reward: longer-lasting relationships with happier, more engaged customers. We think of it as boosting customer love.

Banking is our specialist subject

We’ve cut our teeth in the most regulated environment on the planet: banking.
We have achieved great things with clients in other sectors, but the financial services sector has always been our bread and butter.

Russ explains

Banking is our specialist subject

We’ve cut our teeth in the most regulated environment on the planet: banking.
We have achieved great things with clients in other sectors, but the financial services sector has always been our bread and butter.

Russ explains

Ready to say hello?

hello@contactpartners.com

+44 (0)333 123 2580

Say hello >

Banking in the cloud
– what’s going on?

Blog >

Get to grips with
how we can help

All case studies >

Ready to say hello?

hello@contactpartners.com

+44 (0)333 123 2580

Say hello >

Banking in the cloud
– what’s going on?

Blog >

Get to grips with
how we can help

All case studies >