3. Measure twice, cut once
Your customer relationships are absolutely vital, and changes that affect their experience shouldn’t be made lightly. That’s why we’ll often build a prototype, provide a proof of concept, or run a pilot to enable stakeholders to be comfortable with the eventual solution before full roll out. We’ll be careful to minimise your initial outlay and always be upfront about costs as things progress. Wherever appropriate, we’ll also provide access to reference clients for even more peace of mind.
Once you’re happy with the way forward and the performance of any ‘proof of concept’ we’ll get together to agree objectives, success criteria, key deliverables, costs, and timeframes. Throughout the project we’ll do everything we can to make sure you enjoy working with us and together we create something of real value to you and your customers.