Case study
NatWest Group create personalised experience for Premier Banking customers
Case study
NatWest Group create personalised experience for Premier Banking customers
Summary
Our client, NatWest Group, wanted to improve relationships with its high net worth customer base – a group that demand a personal touch. Relationship Managers needed the tools to facilitate the best conversations, with the right customer, at the perfect time.
With several years’ track record of successful projects with the bank, ContactPartners was an obvious choice. What we specified unified information from disparate systems. It empowered Relationship Managers to make more informed decisions and deliver a more personal service. The result: great customer experience, employee satisfaction, and efficiency savings – all of which leads to higher revenues.
Highlights
Users can now find the right customers for the right reasons
Bank staff are now having more worthwhile conversations
Managers can now see what their teams are doing with greater clarity
Offers valuable insights
Users know what is going on with each and every customer what to do next to make customers happy
Customer contact is more joined up
Summary
Our client, NatWest Group, wanted to improve relationships with its high net worth customer base – a group that demand a personal touch. Relationship Managers needed the tools to facilitate the best conversations, with the right customer, at the perfect time.
With several years’ track record of successful projects with the bank, ContactPartners was an obvious choice. What we specified unified information from disparate systems. It empowered Relationship Managers to make more informed decisions and deliver a more personal service. The result: great customer experience, employee satisfaction, and efficiency savings – all of which leads to higher revenues.
Highlights
Users can now find the right customers for the right reasons
Bank staff are now having more worthwhile conversations
Managers can now see what their teams are doing with greater clarity
Offers valuable insights
Users know what is going on with each and every customer what to do next to make customers happy
Customer contact is more joined up