Our client, NatWest Group, wanted to improve relationships with its high net worth customer base – a group that demand a personal touch. Relationship Managers needed the tools to facilitate the best conversations, with the right customer, at the perfect time.
With several years’ track record of successful projects with the bank, ContactPartners was an obvious choice. What we speciﬁed uniﬁed information from disparate systems. It empowered Relationship Managers to make more informed decisions and deliver a more personal service. The result: great customer experience, employee satisfaction, and efficiency savings – all of which leads to higher revenues.