Many organisations record their business phone calls for a variety of reasons including quality monitoring and training, or to satisfy one or more (occasionally competing) regulatory requirements. If you’re a bank, this list of regulations and compliance requirements gets pretty big.
For our client (a high street bank), the ability to archive, store and retrieve call recording data in a secure and compliant manner was not a luxury, but a fundamental business requirement.
Against a backdrop of increasingly stringent data protection regulations, any organisation that fails to take its obligations in this area seriously is not only risking the safety of its customers’ most sensitive information, but also gambling with its own business reputation and risking sizable fines.
We helped the bank ensure that its archive call recordings were maintained securely, easy to search for / play back, and purged at the correct time. In the bargain, we also massively reduced its storage costs.