Case Studies2018-06-26T15:03:22+00:00

Case studies

Over the years we’ve helped 170 leading brands improve their
customer contact with our solutions.

Here are some stories of how we did just that.

Case studies

Over the years we’ve helped 170 leading brands improve their customer contact with our solutions.

Here are some stories of how we did just that.

Personalised service for high net worth customers in just six months

Our client, a major UK retail bank, wanted to improve relationships with its high net worth customer base – a group that demand a personal touch. Relationship managers needed the tools to facilitate the best conversations, with the right customer, at the perfect time.

Read the full case study

Personalised service for high net worth customers in just six months

Our client, a major UK retail bank, wanted to improve relationships with its high net worth customer base – a group that demand a personal touch. Relationship managers needed the tools to facilitate the best conversations, with the right customer, at the perfect time.

Read the full case study

Improved online application process boosts customer happiness and conversions

An international bank came to us with a challenge (which we love!). Its lengthy online account application process was taking too long for customers to complete and sales were being lost as a result. At the same time, occasionally there were fully trained agents in its contact centres waiting for the next call to arrive. Opportunity? Oh yes.

Read the full case study

Improved online application process boosts customer happiness and conversions

An international bank came to us with a challenge (which we love!). Its lengthy online account application process was taking too long for customers to complete and sales were being lost as a result. At the same time, occasionally there were fully trained agents in its contact centres waiting for the next call to arrive. Opportunity? Oh yes.

Read the full case study

A new approach to archiving customer call recordings – securely, efficiently and economically

Long-term storage of call recordings is for many, a legal requirement. By migrating them to a secure, managed cloud infrastructure and away from tapes or central storage vaults, our major high street client could achieve multiple benefits.

Read the full case study

A new approach to archiving customer call recordings – securely, efficiently and economically

Long-term storage of call recordings is for many, a legal requirement. By migrating them to a secure, managed cloud infrastructure and away from tapes or central storage vaults, our major high street client could achieve multiple benefits.

Read the full case study

Ready to say hello?

hello@contactpartners.com

+44 (0)333 123 2580

Say hello >

With decades
of knowhow
and a properly
collaborative process

How it’s done >

We’ve got plenty of
ideas and thoughts
to share

Blog >

Ready to say hello?

hello@contactpartners.com

+44 (0)333 123 2580

Say hello >

With decades
of knowhow
and a properly
collaborative process

How it’s done >

We’ve got plenty of
ideas and thoughts
to share

Blog >