Case studies
Over the last 20+ years we’ve helped 170 leading brands improve their
customer touchpoints using clever tech.
Here are some stories of how we did just that.
Case studies
Over the last 20+ years we’ve helped 170 leading brands improve their customer touchpoints with clever tech.
Here are some stories of how we did just that.
NatWest Group create personalised experience for Premier Banking customers
Our client, NatWest Group, wanted to improve relationships with its high net worth customer base – a group that demand a personal touch. Relationship Managers needed the tools to facilitate the best conversations, with the right customer, at the perfect time.
Personalised service for high net worth customers in just six months
Our client, a major UK retail bank, wanted to improve relationships with its high net worth customer base – a group that demand a personal touch. Relationship managers needed the tools to facilitate the best conversations, with the right customer, at the perfect time.
Improved online application process boosts customer happiness and conversions
An international bank came to us with a challenge (which we love!). Its lengthy online account application process was taking too long for customers to complete and sales were being lost as a result. At the same time, occasionally there were fully trained agents in its contact centres waiting for the next call to arrive. Opportunity? Oh yes.
Improved online application process boosts customer happiness and conversions
An international bank came to us with a challenge (which we love!). Its lengthy online account application process was taking too long for customers to complete and sales were being lost as a result. At the same time, occasionally there were fully trained agents in its contact centres waiting for the next call to arrive. Opportunity? Oh yes.
A new approach to archiving customer call recordings – securely, efficiently and economically
Long-term storage of call recordings is for many, a legal requirement. By migrating them to a secure, managed cloud infrastructure and away from tapes or central storage vaults, our major high street client could achieve multiple benefits.
A new approach to archiving customer call recordings – securely, efficiently and economically
Long-term storage of call recordings is for many, a legal requirement. By migrating them to a secure, managed cloud infrastructure and away from tapes or central storage vaults, our major high street client could achieve multiple benefits.